Staff Excellence

Award

Awarded to Lifeworks personnel who goes above and beyond to make a significant impact in the lives of the people we serve.

Fiscal Management Services Transition Team

Nominator: Kim Mueller

In October 2018, the Minnesota Department of Human Services announced transition to a new budget model, impacting 904 Lifeworks participants who self-manage their services and their affiliated 2,150 employees. Lifeworks Fiscal Management Services Transition Team, which included Service Coordinators, Administrative Specialists, and Human Resources along with the Payroll and Finance Department, treated this announcement as an opportunity by providing a proactive, person-centered approach to help families confidently navigate this mandate.

To complete all the necessary requirements, the team offered expert-led, individual meetings in-person and over the phone and held more than 60 educational summits. Early morning, late evening, and Saturday summit sessions were available with interpreter services. The personal commitment displayed by the team – despite working long days for weeks and weeks – ensured that each recipient had what they needed and set an excellent example for Lifeworks and our industry in how to best support the people we serve with navigating complex regulatory changes.